The suitable candidate will provide first-level support to users of the Company's business applications.
Key Responsibilities
- Provide support to users via phone, email, and ticketing system regarding the use of the Company's IT applications (ERP, WMS, TMS, and in-house applications).
- Troubleshoot issues, diagnose problems, and guide users toward effective solutions.
- Log and document user requests and reported issues.
- Escalate requests and incidents to the appropriate second-level support teams when necessary.
- Maintain relevant documentation and records as required.
- Participate in and support projects undertaken by the IT Department.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Good working knowledge of Windows 10/11.
- Very good command of the English language.
- Familiarity with Microsoft 365 technologies.
Preferred Skills
- Strong communication and teamwork skills.
- Results-oriented mindset with a focus on customer service.
- Flexibility and adaptability.