With over 55 years of presence in the Greek market, Autohellas is one of the largest car rental, import, distribution, and retail companies in Greece, in terms of both its turnover and the size of the fleet it operates.
The Group is active in 9 countries and has the largest private network in the car rental sector, with over 150 service points. Autohellas is the largest Hertz franchisee worldwide, and the first to introduce Operating leasing in Greece in 1989 under the brand Hertz.
Since its takeover of Velmar and Technocar Seat in 2016, it has been expanding its activities in the import and sale
of cars.
In December 2017 it gained control of 70% of Hyundai Hellas and Kia Hellas, while in May 2023 Autohellas gained control of 51% of the import and distribution of the Abarth, Alfa Romeo, Fiat, Fiat Professional and Jeep brands in Greece.
We are looking for a Customer Care Specialist to join our dynamic Team!
Job Purpose
A Customer Care Specialist is the primary point of contact for customers’ requests and responsible for an excellent customer After Sales experience.
Core Responsibilities
- Be the primary point of contact for customer requests and inquiries.
- Track and follow customer cases to ensure they are closed in an efficient and timely manner.
- Respond to inquiries about services offering expert advice on a range of car-related matters.
- Resolve issues as they arise addressing customer concerns in a professional and timely manner.
- Deliver a great customer service experience and continuously and enhance customer satisfaction.
- Provide administrative assistance as needed.
Qualifications
- University degree
- Exceptional communication and skills of problem solving
- Strong target-oriented approach
- Strong organizational skills
- Technical background and familiarity with Automotive industry will be considered a plus
- Ability to perform under pressure and meet tight deadlines
- Pro-active and dynamic working approach
- Very good communication in English, both in writing and speaking
- Excellent knowledge of MS Office
What we Offer
- Competitive remuneration & benefits package
- Dynamic & fast paced working environment
- Continuous learning & development opportunities