Required Qualifications/Skills:
Experience in a similar position
Excellent knowledge of hotel software operation
Degree in hospitality/tourism
Excellent command of the English language (spoken and written)
Computer skills: Microsoft Office (Excel, Word, PowerPoint), Windows, Outlook
Self-motivated, enthusiastic, and customer-oriented
Leadership qualities, cooperative, and patient
Organized, courteous, helpful, and personable
Hardworking, responsible, and resilient
Ability to handle guest complaints effectively, aiming for the best outcome