About the Front Desk Agent role:
We are currently seeking qualified candidates for the position of Front Desk Agent. The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
As the first and last impression of the Hotel, this high-profile department carries a special responsibility.
- The Front Office is also the natural place where guests direct comments, questions, suggestions, and concerns
- The Front Desk Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
- Checks guests out of the hotel, preparing and explaining the bill
- Responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Avaton’s policies