The Groom stores and delivers to and from rooms guest luggage, ensuring guests receive a high level of personalized service
Duties and responsibilities:
- To be present at the entrance or in the lobby areas, ready to assist guests, colleagues and visitors when requested
- Handles support equipment properly
- Greets all guests in a pleasant courteous and polite manner
- Is aware of all policies and procedures related to Health, Hygiene & Fire Life Safety
- Performing other related tasks based on the hotel's needs