Contact Center Sales Supervisor

ICAP Contact Center is a member of ICAP OUTSOURCING SOLUTIONS, the leading business to business services provider in Greece with more than 55 years of successful operation. Its high-level customer care knowledge is incorporated to the ICAP Contact Center’s procedures and methodology and is offered in a value-added format to ICAP Contact Center’s customers.

ICAP Contact Center is dedicated in providing high level contact center services as an outsourcing services provider to the largest organizations in Greece, having established successful long-term cooperations through achieving its customers’ goals and preserving win-to-win relationships.

We are looking for an experienced Contact Center Supervisor to organize and oversee the call center sales team. As a Contact center Supervisor, we expect you to be customer-centric and have experience in supervising others and motivating them to achieve business goals.

Requirements:

• Supervises the telesales team both on site and remotely to ensure the execution of sales targets
• Monitors the outbound calls from the sales lines across the organization, as well as assists and advises sales team personnel regarding all escalations, requests for assistance and in other situations that may require additional guidance or expertise
• Answers staff questions, provides guidance and feedback to team members
• Daily measurement of the teams performance with the appropriate KPIs
• Ensures adherence to the company's policies and procedures
• Keeps senior management informed about recurring issues or problems
• Prepares monthly, quarterly and annual reports
• Performs other duties as assigned and modified at manager’s discretion
• Ensures a friendly and motivating work environment

Qualifications:

• Bachelor's Degree in Business Administration or in relevant field
• 1-3 years of experience as a call center Supervisor
• Proficient in English
• Good knowledge of MS Office
• Experience with performance evaluation procedures
• Outstanding communication, interpersonal and leadership skills
• A customer-oriented and problem-solver mindset
• Excellent organizational and time-management skills

Our Company offers:

• Private insurance scheme
• Benefits scheme
• Innovation-driven working environment
• Continuous training opportunities
• Flexibility to work from home some days per week
• Opportunity to work and develop in a fast-growing multi-national organization

All information received will be treated with strict confidentiality.