IT Support Technician

Regency Entertainment S.A. a leading company in the Greek gaming and luxury hotels industry, is looking for a candidate to cover the following open position at Regency Casino Thessaloniki:

IT Support Technician

Main Responsibilities

• Understand the nature of the issues the customer is facing and provide adequate solutions
• Respond to customer queries and complaints
• Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email
• Report difficult or complex issues to the Help Desk Manager. Try to find a feasible solution as soon as possible
• Provide excellent customer service
• Follow up with the customers on a regular basis
• Maintain the record of common issues related to customer complaints and report them to higher management
• Determine potential issues and get them resolved beforehand
• Suggest improvements in the existing procedures
• Ensure that all the issues are resolved on time

Qualifications and Requirements

Education
• Bachelor’s degree in Information Technology, Computer Science or relevant field.
• Fluency in English

Experience
• A minimum of one (1) year prior experience in working as an IT Help Desk Technician or Help Desk Specialist or relevant role
• Hands-on experience in resolving technical issues

Competencies (skills, knowledge, abilities)
• Good knowledge of operating systems & computer applications
• Computer and mobile devices knowledge/tech savviness
• Be resourceful, able to multitask effectively
• Excellent communication and interpersonal skills
• Excellent problem-solving abilities
• Be a patient listener
• Flexible to work on 24/7 shifts, including weekends and holidays

We offer

• Excellent working environment
• Continuous training & development
• Career opportunities
• Private Insurance
• Meal at Employee Restaurant
• Free Parking

If you are interested in joining our team, please apply.

In the context of the submission of your application to work with us and exclusively for the purposes of evaluating your appropriateness for the required position, as well as our communication with you, in the event that we wish to express our intention to hire, we process the personal data that you submit by force of your curriculum vitae (cv). Such data will be preserved by Regency Entertainment for a period of one (1) year. Kindly be advised that we have adopted appropriate security measures for the protection of your personal data against possible loss, unauthorized use or access, tampering or notification. For any additional information on how we process your personal data, and for your related rights, you may contact the electronic address: dpo@regency.gr. The Declaration for the Protection of Personal Data of Regency Entertainment is available on our site: Privacy Policy - Regency Casino Thessaloniki Official (regencycasinos.gr)