Service Engineer - Packaging
At Tetra Pak we commit to making food safe and available, everywhere; and we
protect what's good – protecting food, protecting people, and protecting the
planet. By doing so we touch millions of people's lives every day. And we need
people like you to make it happen. We empower you to reach your potential with
opportunities to make an impact to be proud of – for food, people and the
planet.
Job Summary
As a Service Engineer, you’ll lead the charge in delivering
high-quality service to our customers at Tetra Pak Hellas S.A. From
troubleshooting complex issues to training operators and supporting contract
performance, you’ll play a key role in ensuring our equipment—and our customer
relationships—run smoothly. As a part of our Customer Service Operations team,
you will be first in the field to maintain food processing and packaging
equipment at our customers’ facilities. As someone who prides themselves on
getting to the root of the problem, you’ll be part of the mission to keep food
production going for hundreds of millions of people in more than 160 countries.
Our equipment is a crucial part of the food processing and packaging industry.
That’s why keeping it maintained to its optimum performance is a huge priority,
not only for us but for our customers and the communities they serve. This is
your opportunity to increase your knowledge, gain further experience in a
hands-on position and build a meaningful career while helping us make an impact
to be proud of —food, people, and the planet.
The position is based in Athens or Patras, Greece and it is not open to career migration.
What you will do:
- Manage installations of filling lines - prepare customer site, set up the
machine, build conveyors and provide support during the installation
- Plan,
coordinate and execute the planned preventive maintenance activities to a high
standard and in line with agreed procedures.
- Ensure effective and reliable
operation of Tetra Pak line equipment, reinstate the equipment into the production
environment.
- Analyze, troubleshoot and resolve technical malfunctions and
breakdowns.
- Conduct basic root cause analysis of the problem to ensure rapid
resolution and/or escalation to appropriate colleagues.
- Reduce customers’
operational cost, ensure a high level of customer satisfaction by providing
high quality services.
- Support product creation and life-cycle management.
- Handle simple claims and provide technical support and guidance to escalated
claims according to the claims processes, including root cause analysis.
- Maintain accurate service reporting.
- Report Facts & Figures/escalates
through the software tools Tetra Pak provides.
- Work in accordance with all
safety regulations and requirements.
- Understand the importance of product
quality and ensure a safe working culture in the team.
We believe you have
-
Bachelor’s degree or above in mechanical or electrical engineering.
- Valid
Mechanical and Electrical License.
- High level of Greek and English language
knowledge in written and verbally.
- 3 years of practical experience in similar
duties with good hands-on skills.
- Skills in Automation and work experience in
PLC programming.
- Genuine interest in techniques and customer service with focus
on quality Willingness to travel: c. 70-90% of working time is required on
customer sites (mainly in Greece, occasionally abroad).
- Results oriented,
accountable and team player attitude.
- Dynamic, result-oriented with the ability
to work independently.
- Proactive, customer-first mindset, great communicator.
We Offer You
- A variety of exciting challenges with ample opportunities for
development and training in a truly global landscape
- A culture that pioneers a
spirit of innovation where our industry experts drive visible results
- An equal
opportunity employment experience that values diversity and inclusion Market
competitive compensation and benefits with flexible working arrangements .
- Diversity, equity, and inclusion is an everyday part of how we work.
- We give
people a place to belong and support to thrive, an environment where everyone
can be comfortable being themselves and has equal opportunities to grow and
succeed.
- We embrace difference, celebrate people for who they are, and for the
diversity they bring that helps us better understand and connect with our
customers and communities worldwide.