Outlet Senior Manager

Key Responsibilities

Operational Leadership: Oversee the daily operations of multiple F&B outlets, ensuring smooth service and alignment with brand and company standards.

Team Management: Lead, train, and motivate outlet managers, supervisors, and service teams to achieve high performance and exceptional guest experience.

Guest Experience: Ensure each outlet delivers personalized, efficient, and high-quality service in line with 5-star hospitality standards.

Financial Performance: Monitor budgets, control costs, and analyze sales reports to maximize profitability while maintaining service excellence.

Quality & Standards: Enforce hygiene, safety, and service procedures across all outlets, conducting regular audits and training sessions.

Coordination: Collaborate with the Culinary, Events, and Beverage teams to support menu development, promotions, and special events.

Continuous Improvement: Review guest feedback and implement action plans to drive service enhancement and operational efficiency.

Reporting: Provide performance updates, forecasts, and recommendations to the Food & Beverage Manager and Executive Team.

Qualifications & Experience

• Previous experience as an Outlet Manager or Assistant F&B Manager in a luxury resort or fine-dining environment.
• Strong leadership and organizational skills with the ability to manage multiple venues simultaneously.
• Excellent communication and interpersonal abilities with a guest-centric mindset.
• Financial acumen and experience managing budgets and cost controls.
• Solid understanding of F&B operations, service standards, and HACCP guidelines.
• Proficient in MS Office and POS systems.
• Fluent in English; additional languages are an advantage.

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training