Jobfind.gr, on behalf of our client, is looking for Italian-Speaking Customer Service Representatives to join a leading international company in Athens.
Are you passionate about delivering exceptional customer experiences and helping people find solutions? If you are fluent in Italian and enjoy working in a dynamic, multicultural environment, this is an excellent opportunity to build a long-term career with a global organization.
Key Responsibilities
- Handle customer inquiries through phone, email, and live chat
- Identify customer needs and provide appropriate solutions
- Deliver outstanding customer service while ensuring customer satisfaction
- Build and maintain positive customer relationships through professional communication
- Provide accurate information using available tools and resources
- Meet individual and team performance targets
- Maintain accurate records of customer interactions and account updates
- Follow company policies, procedures, and quality standards
Requirements
- Fluency in Italian (written and spoken) - native speaker
- Good command of English
- Previous experience in customer support or customer-facing roles is considered an advantage
- Strong communication, problem-solving, and active listening skills
- Customer-oriented mindset with the ability to empathize and understand customer needs
- Strong written communication skills
- Ability to multitask, prioritize tasks, and perform in a fast-paced environment
- Strong sense of ownership and accountability
Availability to work on a rotating shift schedule:
- Work From Home (WFH): Monday–Sunday, 07:00–02:00
- Work From Office (WFO): Monday–Sunday, 07:00–22:00
What Our Client Offers
- Indefinite employment contract
- Competitive remuneration package with 14 salaries per year
- Monthly performance bonus of up to 10%
- Daily meal vouchers
- Private health insurance and dental care coverage
- International career development opportunities through a global mobility program
- Continuous training and professional development
- Dynamic, multicultural, and challenging work environment
- Employee events and team-building activities
- Free gym access and wellbeing initiatives
- Rooftop cinema with Acropolis views
- On-site restaurant facilities