Staff Supervision: Assist in recruiting, training, and supervising housekeeping staff. Provide ongoing guidance, support, and performance evaluations.
Inventory Management: Oversee the inventory of cleaning supplies, linens, and amenities. Place orders for supplies as needed and ensure efficient usage to minimize waste.
Cleaning Standards: Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the established standards. Address any cleanliness or maintenance issues promptly.
Scheduling: Assist in creating and managing work schedules for the housekeeping staff to ensure adequate coverage while managing labor costs efficiently.
Quality Control: Conduct regular inspections to verify that cleaning and maintenance tasks are completed correctly and that rooms are ready for guest occupancy.
Guest Satisfaction: Monitor guest feedback and reviews related to housekeeping services and take appropriate actions to address concerns or complaints promptly.
Safety and Compliance: Ensure compliance with health and safety regulations, as well as the hotel's housekeeping policies and procedures. Maintain a safe work environment for the housekeeping team.
Staff Training: Assist in providing training and development opportunities to staff, including safety procedures, cleaning techniques, and customer service skills.