Tours Operations Agent

Athenian Tours is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer, activities, tickets and transfers in Athens, Greece.

Join Athenian Operations & Delivery Team in Athens as a Tours Operations Agent. You are responsible for welcoming our customers at the meeting point, booking updates, and ensuring a smooth Service Delivery operation.

About The Job

• Welcome our customers at the meeting point near Acropolis
•  Ensure last minute operational changes, are managed in detail.
• Oversees and manage operational incidents and reviewing that there is no impact in the operation delivery.
• Maintain continuous communication with our company operations manager.
• Solve daily operational incidents relating to Athenian Tours services including ticketing and electronics equipment.
• Whenever required, coordinate tour guide assignments based on operational needs. 

• Excellent communication skills, both verbal and written in English is required. Other European languages would be advantageous.
• Great organizational skills and ability work in a fast-paced environment.
• Experience in the leisure and tourism industry – ideally in a booking admin position is desirable.
• Able to work in a flexible manner (including Saturday & Sunday)
• Can solve problems independently and embrace our digital culture.
• Easily adapts to a variety of changes to ways of working and quickly learns new skills
• A collaborative and great team player

• Competitive salary and benefits as standard
• Career progression opportunities