Νυχτερινός Receptionist (Night auditor)

Hotel Name: ANATOLIA 

Region: Thessaloniki

Position: Front Office Agent Nihgt auditor 

Full time

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our property, our hotel loyalty program, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Arrange personalized services for VIP customers and event attendees, like wedding guests or corporate
• Upsell additional facilities and services, when appropriate

Qualifications:

• Excellent written & verbal communication skills in Greek & English language
• PR skills/Customer service attitude/Excellent communication and organizational skills
• Significant Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel  PMS, like Protel,
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Excellent computer skills and reception programs, MS Office (Word, Excel,)
• Organizational skills, attention to detail and ability to adjust to a demanding professional environment

ANATOLIA HOTEL offers an attractive package of benefits according to qualifications.