Waiter / Waitress

Description

A Waiter / Waitress at The Alex Monte Kastella is never just someone who takes orders and serves food.

They are the welcoming presence who makes every guest feel comfortable, the attentive professional who ensures every dining experience runs smoothly, and the person who brings warmth, personality, and genuine hospitality to every interaction.

At The Alex Monte Kastella, where contemporary urban hospitality meets the unique character of Piraeus, every detail matters. We are looking for a friendly, professional, and guest-oriented Waiter / Waitress to join our team and contribute to an exceptional dining experience, combining quality service, efficiency, and genuine hospitality.

From welcoming guests and presenting the menu to ensuring every request is taken care of, every interaction is an opportunity to create something memorable.

Because great hospitality is not only about what you serve, but also about how you make people feel.

Responsibilities

• Welcome guests warmly and escort them to their tables, ensuring a pleasant and professional first impression.
• Present menus, explain available dishes and beverages, and provide recommendations based on guests' preferences.
• Take food and beverage orders accurately and communicate them effectively to the Kitchen and Bar teams.
• Serve food and beverages according to established service standards and presentation guidelines.
• Ensure that guests receive attentive, personalized, and efficient service throughout their dining experience.
• Monitor guest satisfaction and respond promptly and professionally to requests, questions, or concerns.
• Set up, clean, and maintain tables and the restaurant area, ensuring excellent standards of cleanliness and presentation.
• Maintain good knowledge of the restaurant menu, ingredients, daily specials, and available beverages.
• Handle payments, billing procedures, and cash transactions accurately, following hotel policies.
• Coordinate effectively with the Kitchen, Bar, and other hotel departments to ensure smooth daily operations.
• Follow all food safety, hygiene, and health and safety regulations.
• Contribute to a positive team environment and consistently maintain high standards of service and professionalism.

Requirements

• Previous experience in a Waiter / Waitress or Restaurant Service position, preferably within a hotel or restaurant environment.
• Good knowledge of food and beverage service standards and restaurant operations.
• Excellent communication and interpersonal skills, with a genuine passion for guest service.
• Good command of English; knowledge of additional languages will be considered an asset.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• Professional appearance and attitude, with a positive and welcoming personality.
• Ability to remain calm, efficient, and service-oriented in a fast-paced environment.

• Knowledge of POS systems and order-handling procedures will be considered an advantage.

• A team-oriented mindset, flexibility, and a proactive approach to meeting guests' needs.

  If you believe that exceptional service goes beyond simply serving food, and that every guest deserves a warm welcome, genuine attention, and a memorable dining experience, we would love to meet you.