Reservations Agent

Porto Platanias Hotels & Resorts is looking for a Reservations Agent to join its Reservations Department.

The successful candidate will be responsible for handling reservation requests, providing professional customer service and ensuring the smooth management of bookings, contributing to a high-quality guest experience from the initial inquiry through to the completion of the reservation process.

Reservations Agent

Responsibilities

• Handle incoming reservation inquiries via telephone and email, ensuring prompt and professional communication with guests.
• Manage new reservations, modifications and cancellations, ensuring accurate entry and maintenance of guest information in the reservation system.
• Provide detailed information regarding room availability, rates, room categories, hotel facilities, services and special offers.
• Inform guests about booking conditions, cancellation policies and available payment methods.
• Coordinate with other hotel departments to ensure that guest requests, preferences and special arrangements are properly communicated and handled.
• Monitor reservation details and ensure accuracy in all relevant records and documentation.
• Handle guest inquiries, special requests and complaints with professionalism and a guest-oriented approach.
• The position requires availability to work afternoon shifts.

Requirements

• At least two (2) years of previous experience in a Reservations Department, preferably within the hotel industry.
• Previous experience in 4-star or 5-star hotels will be considered an asset.
• Degree in Hospitality, Tourism or a related field will be considered an advantage.
• Very good command of the English language, both written and spoken.
• Good computer skills and familiarity with hotel reservation systems.
• Excellent communication and organizational skills.
• Strong attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities and work effectively in a fast-paced environment.
• Customer-oriented mindset, professionalism and strong teamwork skills.

Benefits

• Competitive salary package.
• Accommodation and meals, according to the Group's policy.
• Opportunities for professional development and career advancement within the Group.
• Ongoing training and professional support.
• A positive and dynamic working environment.
• Prospects for long-term cooperation.