Front Office Supervisor

The Porto Platanias Hotels & Resorts Group is dynamically active in Crete, developing and operating 5-star hotel units with high standards and a strong emphasis on Cretan hospitality.

At Porto Platanias Hotels & Resorts, we cultivate a passion for tourism and make meaningful investments in our people.

We create career opportunities in a modern environment that promotes growth and supports a healthy work-life balance.

Front Office Supervisor

Key Responsibilities:

• Supervise and coordinate the daily operations of the Front Office team, ensuring high standards of guest service
• Maintain a visible presence at the front desk during peak hours, supporting the team and ensuring smooth guest service
• Act as Supervisor on Duty whenever required, handling guest complaints, resolving operational issues, managing special requests and addressing any other matters that may arise
• Ensure that all team members clearly understand their roles, responsibilities and performance expectations, providing constructive feedback to support their development
• Identify training needs, support team development, prepare work schedules and provide performance feedback
• Conduct daily shift briefings to communicate operational updates and ensure effective team coordination
• Ensure compliance with all health, safety and security procedures
• Stay up to date with operational procedures, service standards and relevant training initiatives

Requirements:

• High School Diploma or equivalent qualification. A college or university degree will be considered an advantage
• Proven experience in a Front Office supervisory or management role, preferably within a luxury hotel environment
• Previous experience in guest relations and hotel operations
• Good knowledge of Property Management Systems (PMS) and general computer applications
• Excellent command of the English language, both written and spoken. Knowledge of a second foreign language will be considered an advantage
• Excellent communication, interpersonal and leadership skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities and perform effectively in a fast-paced hospitality environment

Benefits:

• Opportunities for professional growth
• Competitive compensation package
• Participation in training programs and career development opportunities within the Group
• Accommodation provided (where required)
• Three meals per day at the staff restaurant