Customer Service Employee
Do you have experience in Customer Service and enjoy supporting customers with professionalism and accuracy?
Would you like to join a globally recognized leader in professional power tools and contribute to high‑quality customer experience?
ManpowerGroup Greece, on behalf of its client Makita Hellas, one of the world’s leading manufacturers of professional power tools and outdoor equipment, is seeking a Customer Service Employee to support daily customer operations, order management, and communication with internal departments.
📌 Location: Athens, Greece
📍 Work Model: On-site
🖋️ Reporting to: Οperations Manager
Responsibilities
The purpose of this role is to ensure excellent customer service, accurate order handling, and effective coordination with internal teams, contributing to smooth daily operations and high customer satisfaction.
Specifically:
- Handling incoming customer inquiries via telephone and email.
- Providing product information regarding Makita tools, including availability, pricing, and basic technical specifications.
- Processing customer orders accurately and efficiently.
- Monitoring the status of orders, deliveries, and back orders.
- Coordinating with internal departments such as Sales, Warehouse, Logistics, and Technical Service.
- Managing customer complaints and resolving issues to ensure customer satisfaction.
- Maintaining accurate and up‑to‑date customer records in the company’s ERP system.
- Preparing quotations and sales‑related documentation (quotations, order confirmations, etc.).
- Supporting B2B partners, including dealers, distributors, and professional users.
- Assisting consumers with warranty and after‑sales service procedures.
- Monitoring outstanding customer requests and ensuring timely follow‑up.
- Contributing to maintaining high levels of customer satisfaction.
Requirements
- Experience in Customer Service, Sales Support, Order Processing or a related role.
- Excellent communication and interpersonal skills.
- Strong command of Greek and English, both written and verbal.
- Good knowledge of MS Office, especially Excel and Outlook.
- Experience with ERP or CRM systems is considered an advantage.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- High attention to detail and accuracy.
- Ability to collaborate effectively within a team.
Benefits:
💰 Competitive remuneration package (Plus Τicket Allowance)
📈 Opportunity to join a globally recognized market leader
📚 Continuous learning and professional development opportunities
🤝 Collaborative, dynamic, and growth-oriented working environment
👥 Selection Process
If you are interested in this opportunity, we would be delighted to receive your application. Our recruitment consultants at ManpowerGroup Greece will contact candidates whose qualifications and experience best match the requirements of the role to arrange the next stages of the selection process.