A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Rooms Division Manager at Domes of Corfu . Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
About the role
As Rooms Division Manager at Domes of Corfu you will oversee front office, housekeeping and guest services so that every stay runs smoothly from check in to check out. As a key member of the hotel's leadership team, reporting to the General Manager, you will lead the rooms division heads of department, drive guest satisfaction and make sure our standards and health and safety requirements are met across the division.
What you will do
Operations
- Oversee the daily operations of front office, housekeeping, guest services and all other rooms related departments.
- Make sure every room is cleaned and prepared to our standards and to guest expectations.
- Work closely with the reservations and revenue teams to maximise occupancy and revenue.
- Coordinate between departments for a smooth guest journey, from check in to check out.
- Implement and uphold hotel policies, procedures and quality standards across the rooms division.
- Oversee the rooms division budget and control costs across the division.
Guest satisfaction
- Keep guest satisfaction high by monitoring service quality, responding to guest questions and resolving issues efficiently.
- Analyse guest feedback and put improvements in place to enhance the guest experience.
- Upsell room upgrades and additional services to grow revenue.
- Promote hotel facilities such as restaurants, bars and the spa.
Team leadership
- Lead the rooms division heads of department and, through them, the front office, housekeeping and guest services teams.
- Recruit, train and develop the rooms division team, including supervisors, front desk agents and housekeeping staff.
- Run performance reviews and set clear goals for team members.
- Build a positive, motivating work environment with strong teamwork and engagement.
Health and safety
- Ensure compliance with health, safety and sanitation standards across all rooms division operations.
- Put procedures in place for emergencies such as evacuations, fire drills and guest incidents.
Technology and systems
- Oversee the proper use and maintenance of the property management system, reservations systems and other related technology.
- Make sure the team is trained on all relevant systems and uses them effectively.
Reporting and communication
- Prepare regular reports on occupancy, revenue, staffing and guest satisfaction for the General Manager and senior leadership.
- Act as the link between the rooms division and other departments, keeping communication and coordination effective.