Front of House Manager

About us

At Sani/Ikos Group, we are crafting the next chapter of luxury hospitality across 13 beautiful beachfront resorts in Greece and Spain. We’re a multi-awarded leader in the industry, and with major developments underway in Crete and the Algarve, we offer a dynamic platform for ambitious professionals. We’re rapidly expanding as we continue to set new benchmarks in luxury travel. Do you share our passion for hospitality and want to help shape our future and legacy?

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Your career growth is our priority, because we know our people are the heart of our brand. We offer a culture that fosters strong relationships, meaningful teamwork, and supports your professional potential. At Sani/Ikos Group, you can be your authentic self in a positive workplace where your contribution makes the magic happen for our guests. We empower you to be creative and bold, embodying our core values of Respect, Authenticity, Creativity, Passion, Responsibility, and Excellence. Join us to be part of a supportive community where you can thrive!

About the job

Rooms Division: Front of House Manager

Locations: Greece Corfu

Contract type: Permanent

At Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.

Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.

Responsibilities:

• Maintain a strong, visible presence in the lobby and high-traffic guest areas throughout key arrival and departure periods.
• Serve as a point of approach for guests seeking support, clarification, or assistance.
• Proactively observe guest mood, service flow, queues, and pressure points, and intervene when needed to restore calm and efficiency.

• Serve as the first contact for escalated guest concerns, managing resolution with empathy, discretion, and ownership.
• Apply service recovery gestures and compensation in line with policy and situation sensitivity.
• Ensure recovery communication is completed and logged to GR / FOM systems for follow-up and trend reporting.

• Assist in managing arrival and departure pace, queue pressure, and guest movement coordination.
• Support Front Office and Guest Relations teams by guiding guests to the right assistance points and helping resolve bottlenecks.
• Ensure public areas reflect standards of presentation, atmosphere, and brand identity.

• Communicate real-time guest issues to the relevant department for follow-up (GR, FO, HSK, F&B, Engineering as needed).
• Participate in briefings and relay insights from guest interactions to support service improvement.
• Maintain and update the guest recovery log, ensuring accuracy and clarity of information.

• Provide on-floor coaching to FO, GR, and lobby teams regarding tone of voice, body language, guest approach style, and emotional intelligence.
• Role-model calm, confident, and respectful guest communication behavior.
• Support seasonal integration of new team members through presence, listening, and guidance.

• Fully accountable for guest service atmosphere and service recovery execution in front-of-house areas.
• Responsible for maintaining a hospitality-centered, calm, and positive tone in guest interaction zones.
• Ensures escalations are handled professionally and followed through.

About you

You have proven experience as a Front of House Manager or similar role, preferably in a 5-star guest service environment, along with computer literacy and familiarity with hospitality software such as Opera or Fidelio. You are fluent in English, with an additional language (Russian, German, or French) being a plus, and you hold a degree or diploma in Hospitality or Tourism. You possess strong communicative, interpersonal, managerial, and problem-solving skills, as well as the ability to manage multiple priorities under pressure while maintaining high service standards.

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team

Our promise

We believe in providing the structure for a meaningful career where your impact is clear and your success is supported by a strong team.

• Meaningful and impactful work: Your role directly contributes to creating unforgettable holiday experiences and achieving our Vision to be the most admired brand. Your daily efforts have a tangible impact on guest satisfaction and brand reputation.
• Teamwork and community: We foster a culture where good relationships with colleagues are essential. You'll be part of a dynamic, supportive team where collaboration and mutual respect are foundational.
• Trusted management: Your experience is highly valued. You’ll operate within a stable, professional structure that empowers your strategic judgement and supports long-term professional stability.
• Professional development: We offer dedicated training and development programmes that support continuous learning, demonstrating our commitment to your long-term growth and evolution within the Group. From structured onboarding and continuous learning through our global e-learning platform, training academies, masterclasses and workshops-enhanced by exclusive academic partnerships such as eCornell-to transparent performance management and leadership development, we support your growth, empower your impact and create an environment where talent is recognised and potential thrives. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.
• Job security and financial stability: As a fast-growing and financially solid group, we offer stability and a competitive remuneration package that allows you to plan your future with confidence and focus on developing your leadership skills, complemented by accommodation, daily transportation support and full board meals.