About Zélia
Part of the Destination by Hyatt collection, Zélia Halkidiki is an adults-only barefoot-luxury resort where gastronomy, rhythm, and hospitality converge. Across its three restaurants — Mesogaea, Almyra and Shizen — dining becomes a journey of Mediterranean authenticity and refined simplicity.
The Service Manager – Restaurants ensures this journey flows seamlessly across all outlets, blending operational precision, digital fluency, and heartfelt service into one cohesive experience.
Role Overview
The Service Manager – Restaurants oversees all front-of-house restaurant operations, ensuring consistency and excellence across Zélia’s dining venues.
You will lead, train, and inspire service teams to deliver intuitive hospitality, supported by strong systems (Simphony POS, Materials Control) and clear SOPs. The role balances hands-on leadership on the floor with disciplined organization behind the scenes.
Key Responsibilities
Operational Excellence
- Supervise daily restaurant service, ensuring readiness, flow, and brand consistency.
- Embed the use of Simphony POS and Materials Control into all service routines.
- Align closely with the Culinary team to ensure smooth pacing and communication.
- Oversee billing accuracy, table management, and service logistics.
Team Leadership & Training
- Lead a culture of professionalism, accountability, and continuous learning.
- Conduct regular training in service standards, etiquette, upselling, and system use.
- Reinforce grooming, communication, and conduct standards in line with Zélia’s barefoot-luxury ethos.
Guest Experience
- Maintain a strong presence during all key service periods.
- Anticipate guest needs and ensure warm, genuine interactions.
- Collaborate with the Guest Experience Specialist and Marketing to elevate dining atmosphere and storytelling.
Administration & Controls
- Manage staffing schedules and resource allocation.
- Monitor system accuracy, inventory flow, and cost control in collaboration with Finance and Procurement.
- Maintain equipment, linens, and serviceware to brand standards.