What you will do:
Welcome guests and ensure a seamless, personalized check-in and check-out experience.
Handle guest requests, inquiries and special arrangements promptly and professionally.
Provide accurate information about hotel services, facilities and local attractions.
Manage payments, billing and Front Office transactions accurately.
Handle guest concerns professionally, ensuring high levels of guest satisfaction.
Coordinate with Housekeeping, Concierge, Bell and other departments to ensure a smooth guest experience.
Maintain accurate guest information and operate the hotel’s PMS effectively.
Follow hotel policies, procedures and luxury service standards at all times.
What you need to bring:
Previous experience in a Front Office , preferably in a luxury hotel.
Degree or diploma in Hospitality, Tourism or a related field will be considered an asset.
Excellent command of English; additional languages are an advantage.
Strong communication and interpersonal skills with a guest-focused mindset.
Ability to deliver personalized, discreet and attentive service.
Strong organizational skills and attention to detail.