Outlet Manager

About us

 At Sani/Ikos Group, we are crafting the next chapter of luxury hospitality across 12 beautiful beachfront resorts in Greece and Spain. We’re a multi-awarded leader in the industry, and with major developments underway in Crete and the Algarve, we offer a dynamic platform for ambitious professionals. We’re rapidly expanding as we continue to set new benchmarks in luxury travel. Do you share our passion for hospitality and want to help shape our future and legacy?

Your career growth is our priority, because we know our people are the heart of our brand. We offer a culture that fosters strong relationships, meaningful teamwork, and supports your professional potential. At Sani/Ikos Group, you can be your authentic self in a positive workplace where your contribution makes the magic happen for our guests. We empower you to be creative and bold, embodying our core values of Respect, Authenticity, Creativity, Passion, Responsibility, and Excellence. Join us to be part of a supportive community where you can thrive!

About the job

Food and Beverage: Outlet Manager

Locations: Greece: Corfu, Kos, Halkidiki, Crete 

Duration: 7 months, between March-November

At Sani/Ikos Group, the F&B department is about more than just serving food; it's about creating unforgettable gastronomical experiences. From anticipating guests' preferences to suggesting exquisite culinary delights, every interaction is a chance to make each meal memorable.

Our F&B Team focuses on the finest details and ensures a seamless flow of service, taking pride in the smiles of satisfaction we witness every day.

Responsibilities:

• Oversee or support outlet operations to ensure consistent service delivery, guest satisfaction, and adherence to brand and quality standards.
• Depending on outlet size, either hold full operational accountability for a smaller outlet or support the Outlet Senior Manager in directing daily operations, ensuring efficiency, financial performance, and compliance with standards.
• Ensure full compliance with food safety, health, and hygiene regulations while fostering a culture of operational discipline and service excellence.

• Lead, coach, and motivate outlet team members to deliver consistent service quality and uphold brand standards.
• Depending on outlet size, hold full accountability for recruitment, re-engagement, training, and performance management in smaller outlets, or support the Outlet Senior Manager in these areas for larger operations.
• Promote a positive, collaborative, and motivating work environment that encourages engagement, development, and retention.

• Contribute to the outlet’s financial success through effective cost control, revenue management, and adherence to budget targets.
• Depending on outlet size, hold full responsibility for financial performance in smaller outlets or support the Outlet Senior Manager in monitoring results and implementing improvement actions in larger ones.
• Ensure daily operational decisions align with profitability goals and divisional performance objectives.

• Ensure each guest receives personalized, professional, and consistent service in line with brand and resort standards.
• Monitor guest feedback and service performance indicators, addressing issues promptly and supporting continuous improvement.
• Maintain an active floor presence during service to guide the team, reinforce service standards, and support effective guest interaction.

• Ensure effective communication within the outlet team and with other departments to support smooth daily operations.
• Collaborate closely with the Outlet Senior Manager, Culinary, and Bar teams to align service delivery and operational planning.
• Participate in daily briefings and management meetings, providing accurate updates on performance, staffing, and service priorities.

• Accountable for the daily operational performance, service quality, and team management of the assigned outlet.
• Depending on outlet size, hold full accountability for results in smaller outlets or shared accountability with the Outlet Senior Manager in larger operations.
• Responsible for maintaining compliance, financial integrity, and adherence to divisional objectives.

About you

You have a minimum of three years of leadership experience in Food & Beverage, ideally within luxury hotel or resort environments, and demonstrate the ability to successfully manage multiple outlets or large-scale service operations. You bring strong leadership and people management skills with a hands-on, service-driven approach, supported by excellent communication and interpersonal abilities. You possess an in-depth understanding of luxury hospitality standards and service etiquette and are committed to building high-performing teams while fostering a positive and collaborative work environment. Flexible, calm under pressure, and solutions oriented, you adapt easily to operational demands. You communicate fluently in English, with additional languages considered an asset, and a degree or diploma in Hospitality Management or a related field is preferred.

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team.

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Our promise

We believe in providing the structure for a meaningful career where your impact is clear and your success is supported by a strong team.

• Meaningful and impactful work: Your role directly contributes to creating unforgettable holiday experiences and achieving our Vision to be the most admired brand. Your daily efforts have a tangible impact on guest satisfaction and brand reputation.
• Teamwork and community: We foster a culture where good relationships with colleagues are essential. You'll be part of a dynamic, supportive team where collaboration and mutual respect are foundational.
• Trusted management: Your experience is highly valued. You’ll operate within a stable, professional structure that empowers your strategic judgement and supports long-term professional stability.
• Professional development: We offer dedicated training and development programmes that support continuous learning, demonstrating our commitment to your long-term growth and evolution within the Group. From structured onboarding and continuous learning through our global e-learning platform, training academies, masterclasses and workshops-enhanced by exclusive academic partnerships such as eCornell-to transparent performance management and leadership development, we support your growth, empower your impact and create an environment where talent is recognised and potential thrives. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.
• Job security and financial stability: As a fast-growing and financially solid group, we offer stability and a competitive remuneration package that allows you to plan your future with confidence and focus on developing your leadership skills, complemented by accommodation, daily transportation support and full board meals.