Front Office Manager

Description

A Front Office Manager at Marpunta Resort Alonissos is never just someone who manages the reception desk.

They are the welcoming face of the resort, the leader who ensures that every arrival feels effortless, every guest receives personalized attention, and every stay begins and ends with a positive impression.

At Marpunta Resort Alonissos, a 4-star all-inclusive resort set in a unique seaside location, where authentic island charm meets warm hospitality, every detail matters. We are looking for an experienced, organized, and guest-oriented Front Office Manager to lead our Front Office team and ensure the smooth and efficient operation of the department.

From overseeing reservations and guest arrivals to managing daily operations and resolving guest concerns, every interaction is an opportunity to create a memorable experience.

Because an exceptional guest journey starts with an exceptional welcome.

Responsibilities

• Oversee the daily operations of the Front Office department, ensuring smooth, efficient, and professional service.
• Lead, supervise, and motivate the Front Office team, fostering a positive and collaborative working environment.
• Organize staff schedules, allocate responsibilities, and ensure adequate coverage across all shifts.
• Supervise guest check-in and check-out procedures, ensuring accuracy, efficiency, and a warm welcome.
• Monitor reservations, room allocations, arrivals, departures, and special guest requests.
• Ensure that all guest information, profiles, and reservations are accurately maintained in the hotel's PMS.
• Handle guest inquiries, feedback, and complaints promptly and professionally, ensuring effective resolution.
• Maintain excellent communication and coordination with Housekeeping, F&B, Reservations, and other hotel departments.
• Monitor room availability, occupancy, and Front Office performance, ensuring effective room management.
• Ensure that all billing, payment, cash-handling, and reporting procedures are followed accurately.
• Implement and maintain the hotel's service standards, policies, and operational procedures.
• Train, guide, and evaluate team members, supporting their professional development and performance.
• Prepare and review daily reports, communicate operational updates, and report relevant matters to hotel management.
• Ensure compliance with health and safety regulations, hotel policies, and data protection procedures.
• Maintain a professional and welcoming reception area, ensuring high standards of organization and presentation.

Requirements

• Previous experience in a Front Office Manager or Assistant Front Office Manager position, preferably within a 4- or 5-star hotel or resort.
• Strong knowledge of Front Office operations, reservation procedures, and guest service standards.
• Proven leadership and team management skills, with the ability to motivate and develop employees.
• Good command of English; knowledge of additional languages will be considered an asset.
• Excellent communication, interpersonal, and problem-solving skills.
• Familiarity with hotel PMS systems and reservation management platforms.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
• Guest-oriented mindset with a genuine passion for hospitality and service excellence.
• Ability to remain calm, professional, and decisive when handling challenging situations.
• Professional appearance, positive attitude, and strong sense of responsibility.
• Flexibility and adaptability to meet the operational demands of a seasonal resort environment.
• A proactive approach, team spirit, and commitment to maintaining high service standards.

  If you believe that exceptional hospitality begins with a warm welcome, strong organization, and a team that genuinely cares about every guest, we would love to meet you.