TUI Service Support Rep | Czech or German or Dutch Speaking | Local Residents | S27

Ready to turn your passion for travel into an adventure? We're looking for digitally savvy, people-loving Service Support Reps to create unforgettable moments for our customers.

A quick heads-up: This is a locally employed position, so you'll need the right to work in Greece.

ABOUT THE JOB

• You'll create special moments for our customers through both digital and face-to-face interactions, making them feel welcome and valued whilst building a strong connection with each one.
• Monitoring and coordinating customer cases in collaboration with our Customer Contact Centre and destination teams, you'll help ensure a smooth and consistent customer experience.
• We're looking for someone who'll help ensure customers receive timely support and clear communication throughout their holiday experience.
• You'll support airport operations when required.
• Staying flexible and adapting to changing situations, you'll effectively manage challenging scenarios and provide crucial support for high-profile cases, hospitalisations and service disruptions such as flight delays.
• Ensuring customers receive the care and assistance they need, you'll provide face-to-face support when required.

ABOUT YOU

• You're dedicated to making our customers happy, going above and beyond to create unforgettable experiences.
• As a quick learner, you're ready to master the technology and tools needed for the role, embracing feedback and excelling at managing online customer queries with efficiency, professionalism and a customer-focused approach.
• You thrive in fast-paced and dynamic environments, using strong organisational and multitasking skills to manage a variety of customer interactions and responsibilities.
• Proactively identifying and resolving issues creatively before they escalate, you'll handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes.
• You communicate clearly and effectively, both face-to-face and online, adapting your style to suit different situations, keeping interactions positive, and feeling confident presenting in front of an audience.
• You hold a driving licence and are fully conversational in Czech or German or Dutch plus English, with additional languages considered a great asset.

ABOUT OUR OFFER

• Attractive Package: The salary for this role starts at €1.343 gross per month. This role is covered by the National Sectoral Collective Labour Agreement for Employees in Travel and Tourism Agencies in Greece. 
• Work schedule: 40h per week including split shifts, 1 or 2 days off per week (based on how working hours are redistributed) & 2 days of paid holidays per month.
• Learning & Development: Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth.
• Community & Purpose: Make a positive impact by participating in charity and sustainability initiatives such as the TUI Care Foundation, with complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub.
• Equipment Provided: You'll receive a company iPad and uniform as standard.
• Career Growth: Choose from seasonal or permanent contracts, with optional winter work opportunities. Shape your career with development opportunities tailored to your unique skills and ambitions.
• Broaden Your Network: Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.
• Extra Benefits: For roles and locations where driving a car is required, a company car will be provided. Alternatively, if the role and location requires driving a car and you use your own vehicle for work-related travel, you will receive a €200 monthly allowance along with additional reimbursement for fuel expenses. If you are joining us from a different part of Greece and need to relocate for the role, company accommodation can be provided, with utility bills covered.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We're committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.