Internal Sales Call Center Team Leader

Randstad is looking for an Internal Sales Call Center Team Leader on behalf of ZeniΘ, the 1st provider of integrated energy in Greece, with natural gas and electricity!

If you:

✓ Have expertise in telephone sales

✓ Have managed a team in the past

✓ Have the ability to work in a fast-paced environment

✓ Want to develop your career by joining a leading company like ZeniΘ

then this role as an Internal Sales Call Center Team Leader is what you are looking for!

As an Internal Sales Call Center Team Leader your duties will be the following:

• Organize and coordinate the activities of the ICC team to achieve quantitative and qualitative goals, including monitoring performance metrics
• Support call center agents in troubleshooting and out of schedule issues, while mediating between segments to solve problems efficiently
• Motivate team members by discovering training needs, providing coaching, and actively listening to feedback to resolve conflicts and enhance performance
• Address customer service issues as raised by the ICC and communicate with customers to manage complaints successfully
• Collect ICC feedback and give feedback to the ICC’s Supervisor
• Keep track of retail sales targets
• Manage customers’ complaints related with ICC, using effective problem-solving techniques to resolve issues promptly
  

The ideal candidate for the position of Internal Sales Call Center Team Leader is a professional with:

• BSc degree will be an asset
• Previous experience in telephone sales, particularly in a similar position, is essential
• Demonstrated experience of at least 2 years in team management is required
• Computer literacy (MS Office, Internet)
• Very Good knowledge of English
• Familiarity with CRM software and telecommunication platforms is advantageous
• Excellent communication skills both oral and written
• Ability to manage a team
• Exceptional sales and negotiation skills
• Customer and sales oriented personality
• Aptitude for problem-solving and attention to detail
• Ability to understand the needs of the customer
• Effective time management
  

• Competitive salary and benefits package upon qualifications
• Private medical insurance
• Private pension plan
• Monthly ticket restaurant, besides the salary package
• Specific educational package for every job role, financed by the company
• Monthly wellness allowance
• Employees’ discount program on company’s products (gas & electricity)
• Welcome pack with all the necessary IT equipment
• Multinational, friendly, and free of any kind of discrimination working environment
• Career growth opportunities upon performance appraisal