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Case Worker

Ημ/νία Δημοσίευσης: 27/02/2020
Κατηγορία: Υγεία
Απασχόληση: Πλήρης
Πόλη: ΙΩΑΝΝΙΝΑ
Ελάχιστο Απαραίτητο Επίπεδο Σπουδών: Τεχνολογικό Εκπαιδευτικό Ίδρυμα (ΤΕΙ)

Περιγραφή

Terms of Reference

Job Title: Case Worker
Duty Station: Ioannina
Reports to: Senior Social Worker, Protection Manager, Protection Coordinator
Duties and tasks: Purpose/objective of the position:

The Case Worker is responsible for ensuring PoCs wellbeing. The Case Worker supports the Asylum Seekers and other beneficiaries and ensures the best possible case management experience and the achievement of beneficiary’s self-sufficiency. The Case Worker develops individual and/or self-sufficiency plans to match individual needs and preferences utilizing a broad range of services and resources. The Case Worker operates under close supervision with moderate latitude for the use of independent judgment and initiative.
The Case Worker is specifically responsible to identify and document cases, identify needed support and develop an action plan, ensure the follow up and monitoring visits and referral according to standard operating procedures (SOPs).
He/she is expected to be honest and transparent and keep the necessary level of confidentiality on information acquired on the job.

Management and Programme Quality

  • Operate within a rights-based approach, respecting AGD and ensure that all activities done are within a protection centred environment
  • Ensure referral pathways are followed smoothly 
  • Carry out initial vulnerability assessments and identify client needs. 
  • Providing individualized counselling, orientations and support beneficiaries through service referrals, medical access in collaboration with CSW-CwC and advocacy services by assessing and evaluating each client’s distinct needs. 
  • Independently developing reasonable individual and/or self-sufficiency plans and timelines for each beneficiary and managing beneficiaries’ expectations. 
  • Support beneficiaries with direct assistance distribution and tracking. 
  • Ensuring that beneficiaries are provided with the basic tools necessary to meet their established short-term goals and objectives. 
  • Assessing and monitoring beneficiary progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial plans and other case file documents as required. 
  • Ensuring compliance with case management and reporting requirements; including timely data entry in hard-copy files and databases, respecting data protection policy. 
  • Comply with all protection policies, procedures and protocols of INTERSOS Hellas. 

Monitoring and Reporting

  • Provide regular progress reports to Senior Social Worker, Protection Manager and Protection Coordinator when asked.
  • Provide necessary data as requested so as to facilitate external reporting. 
  • Compile weekly/monthly data reporting or as often is requested. 

Finance and Administration

  • Comply with all established procedures for financial management
  • Follow administration procedures. 

Human Resources and Personnel Management

  • Ensure the creation and maintaining of respectful and positive working relationships, which allow for the effective implementation of all activities.
  • Participate in smooth communication within the team and with other supporting entities. 

Logistics and Procurement

  • Follow all procedures applicable to all staff

External Relations

  • Maintain relations with relevant focal points in relation to specific case management matters, under the supervision of the coordinator.

Other

  • Perform other tasks and duties as required in order to ensure a correct implementation of project activities

Reporting Requirements

As per main duties outlined above the Case Worker is responsible for

  • Reports to Senior Social Worker, Protection Manager, is monitored by Protection Coordinator
  • Attend General Meetings 
  • Attend Protection Meetings and/or other meetings as required 
  • Regularly update case files 
  • Log and track data as agreed 
  • Provide Operational reports as necessary 
  • Provide incident/security reports as necessary 

As per required the Case Worker should be copied in relation to

  • General Team issues
  • Identification of General Protection Matters 
  • Specific Protection issues related to cases managed by the person 

Απαραίτητα Προσόντα

Skills:
- Commitment to humanitarian principles
- Flexible and adjustable personality
- Stress management
- Service oriented
- Team player

Education and past experience:
- Degree in Social Work, Psychology or Sociology or any other relevant degree
- At least 2 years’ experience in case management
- Past experience in the Humanitarian Field will be highly valued
- Native Greek speaker, good command in English both written and verbal

How to apply:

If you wish to apply for the above position, please submit your CV along with a Cover Letter in English at until 1st of March. All CVs will be evaluated by our HR Department with absolute discretion. Only shortlisted candidates will be contacted for an interview appointment. Order or priority will be held and the identification of candidate could take place before vacancy's ending date.