Business Analyst (Ref: IR/BA020)

Ikos Resorts is a chain of 5* luxury all-inclusive resorts across the Mediterranean that combines five-star service with the ease and comfort of luxury all-inclusive. Ikos Resorts offer an unforgettable stay with distinctive touches such as Michelin-starred menus, signature cocktails by top mixologists and kids clubs-all included. A career at Ikos Resorts means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities. We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests.

Working at Ikos Resorts means you are communicative, team player and eager to develop within the Tourism & Hospitality Industry!

Check our open position and apply now:
Business Analyst (Ref: IR/BA020)

Job Information
Resort: Ikos Resorts / www.ikosresorts.com
Location: Halkidiki, Greece
Contract: Full time / Permanent role
Position Ref Code: IR/BA020

Your main accountabilities:

Reporting to the Group S&M Senior Analyst, the incumbent will be:

I. Data processing & Reporting

• Exploit day to day reporting/analytics through the Data Warehouse and/or Oracle database, via BI Tool (i.e. PowerBi or Tableau)
• Fine tune and maximize insights through BI Tool for Management use
• Develop, segment and curate Sani Resort and Ikos Resorts database
• Periodic reporting on relevant compset and flight prices benchmarking
• Link, refresh, and review reporting templates, including Nationalities/Market Segments, production tables, pace charts etc.
• Conduct Ad-hoc data collection and reporting on targeted destinations under development
• Provide up-to-date data Intelligence at S&M disposal i.e. cost/income per room, spent per room, etc.
• Curate the S&M part of Entersoft ERP
• Communicate appropriately and effectively key insights and findings to the sales team
• Map in detail the product & blueprint the customer’s journey in order to track commercial opportunities
  

• Ensure the database is cleaned-up and well-maintained meeting the CRM needs
• Support the development and expansion of Sani & Ikos Resorts loyalty programmes
• Work closely with all departments to ensure the CRM is implemented effectively for all aspects of the company

• Bachelor’s degree or higher in Finance and/or Data Analysis and/or Computer Science
• 2-5 years minimum proven experience as an Analyst, in the area of Business & Market Analysis, Customer Insights
• Experience within the Hospitality Sector would be a plus
• Fluency in English
• In depth experience with executing projects, preferably software & implementation projects
• Excellent numeracy, analytical and data skills
• Experience in translating data into actionable stories
• Exceptional Microsoft Excel Skills (Power Pivot, Power Query, Pivots, advanced Lookups, array formulas and more)
• Proven ability to use logical reasoning
• Multitasking skills
• Strong Organizational skills, Team working and Career Driven

• Power BI (preferred) or Tableau
• SQL Developer
• Programming Languages: SQL and/or DAX

• Competitive remuneration package in a dynamic and highly professional working environment
• Continuous training
• Hospitality benefits when travelling/visiting Sani/Ikos Group resorts (meals, transportation)
• Career development opportunities in one of the world’s top awarded and developing companies