2nd Level Application Support Engineer

INTRALOT is a world-leading gaming solutions supplier and operator active in 41 regulated jurisdictions around the globe. In 2020, we had €0.4 billion turnover and a global workforce of approximately 3,400 employees, of whom over 500 are based at our headquarters in Athens, Greece. In 2020, INTRALOT was distinguished as being among the top ten most attractive employer brands in Greece.

INTRALOT is an innovation-driven company focusing its product development on the customer experience. We have designed a new ecosystem of omni-channel solutions for Lottery Games, Betting Games, Interactive Games and VLTs.

Our motto is ‘Business Innovation driven by Digital Technology’.


INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.


To meet our current corporate needs, we would like to bring to our team a 2nd Level Application Support Engineer.



More specifically, you will undertake tasks, such as:

• Assure the maximum level of support on incident resolution, provide feedback on escalations and comply with the Service Level Agreements (SLAs)
• Track the status of open production issues at 2nd level and ensure their timely resolution
• Timely create a “Problem” when an incident’s root cause is not identified
• Perform advanced troubleshooting for production incidents/problems
• Having the ownership, monitoring & tracking of problems! In case recurrent issues come up, you will need to engage in process improvement activities
• In this role, you will also need to reproduce incidents and verify their fix, by performing regression tests
• Participate in the root cause analysis of problems. You will break down any outages or quality issues to root causes and prevent recurrences!

Please note that our job opening, involves shift work, as our clients are located & operate throughout the world. This entails working according to a scheduled rotation program or even travelling abroad!

Requirements

To be a successful candidate, your professional profile should match the following criteria:

• You hold a University or College Degree in Computer Science, Software Engineering or relevant technology-related field
• A proven working experience of 1 – 2 years in Application Support, System Administration, SW-QA or DEVOPS
• Adequate system administration knowledge of Linux Platforms (Windows will also be appreciated!)
• Good experience in MySQL, knowledge of Oracle or Mongo DB
• In case you also have experience in automation testing and scripting languages, it will be valued!
• You are familiar with the application Monitoring tools such as Nagios, Grafana and NewRelic
• Strong command of the Greek & English languages, both written and spoken
• Completed military obligations for male candidates

On the personal side:

• Apart from being a highly- skilled Application Support Engineer, communication is an important aspect of our job: you must follow up and inform patiently, clearly and thoroughly end users on status updates and incidents
• You do not mind working independently or to cooperate with other colleagues
• Above everything else, you place a high value the success of the TEAM. You are a true team player, able to work well with others!

INTRALOT’s vision is to attract the most talented people in our industry and to support and develop them not only to fulfill their role description but also to go beyond expectations!

Thus, we provide:

• A competitive compensation package according to professional experience, combined with additional benefits
• An extensive training program upon induction and throughout employment
• Exceptional opportunities to learn and develop in a multinational environment
• Prospects for professional growth both locally and globally

So, if you are eager to join a truly cutting-edge technology company, submit your resume!