Ekies All Senses Member of Design Hotels is looking for a talented
Captain (Ref: ES/CA20)
Job Description:
The role: Is responsible to provide professional and customer focused service to the guests, ensuring their stay will become a memorable experience.
Duties and responsibilities:
- Welcome guests instantly in warm and friendly ways and thanks them for their attendance upon leaving
- Has full knowledge of the restaurant menu and advises guests if requested
- Placing tables according to events
- Serves dishes and drinks to guests
- Communicates with the kitchen about any questions about the menu, the length of the wait and the availability of the product.
- Communicates with additional meal requirements, allergies, nutritional needs and special requests in the kitchen.
- Check with guests to ensure their satisfaction with the course of their meal
- Takes care of clearing, collecting and returning food and beverages in the appropriate area.
- Presents the exact final account to the customer and undertakes the payment
- Shuts down the Point terminal and settles smoothly payments with cash and credit cards.
- Ensures that the restaurant is always kept clean and organized, both in the front and back of the house.
- Ensure that hotel branding standards and SOPs are consistently applied.
- Cooperates with colleagues and managers to ensure that the restaurant makes full use of its potential.
- Completes the daily responsibilities set for each individual turn.
- Performs monthly inventory checks on all equipment and consumables.
- Takes an active role in the guidance and development of lower staff.
- Performs any other duties related to the food and beverage service assigned to him by the Maitre