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25/11/2024

Guest Relations Manager

Τουρισμός - Ξενοδοχεία

Πόλη ΖΑΚΥΝΘΟΣ | ΖΑΚΥΝΘΟΣ
Απασχόληση Μερική απασχόληση

Περιγραφή

Lesante Collection is looking to recruit for season 2025 a passionate

Guest Relations Manager

Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.

Key Responsibilities:

  • Manages and motivates the team to improve sales and quality.
  • Monitor customer service level by analyzing guest satisfaction.
  • Work with Housekeeping, Food & Beverage and Maintenance to ensure guest needs are exceeded in terms of room requirements and dining expectations.
  • Maintain effective communication with all relevant departments.
  • Oversees recruiting and hiring for the Guest Relations team.
  • Ensure all employees adhere to company grooming standards.
  • Leads by example by displaying confidence, energy and enthusiasm.
  • Reports directly to the Front Office Manager.

Απαραίτητα Προσόντα

Best Candidate’s profile:

  • Degree in Hospitality / Tourism
  • Minimum of 2 years’ experience in a comparable position in luxury hotel operations
  • Computer Literacy and familiarity with Hospitality software (Opera, Fidelio)
  • Fluency in Greek and English an extra language would be a plus
  • Prior LHW experience, in a similar position would be considered an asset
  • Hands-on leader
  • Dedication and willingness to go above and beyond.
  • Passion for delivering exceptional levels of guest service

Παροχές

Lesante Collection offers:

  • Competitive remuneration package including accommodation
  • Career development opportunities
  • Continuous training
  • Friendly work environment