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Θέσεις εργασίας στην Ελλάδα
04/01/2022

Front Office Manager

Τουρισμός - Ξενοδοχεία

Πόλη ΟΥΡΑΝΟΥΠΟΛΗ ΧΑΛΚΙΔΙΚΗΣ | ΧΑΛΚΙΔΙΚΗ
Απασχόληση Πλήρης απασχόληση
Επίπεδο Σπουδών Ινστιτούτο Επαγγελματικής Κατάρτισης (ΙΕΚ)

Περιγραφή

TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 4 unique hotels in Northern Greece.

Join our family for 2022 season at Eagles Palace and Eagles Villas a unique 5* Luxury Resort as a 

Front Office Manager

Location: Ouranoupolis, Halkidiki

Key Responsibilities:

  • Ensure that Front desk and Concierge operations (check in/out, payments, keep area tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them) are carried out in a smooth and exceptional manner, manage all tasks, their respective delegation and follow-up; schedule shifts
  • Maintain effective communication with all related departments especially housekeeping, maintenance and reservations to ensure smooth service delivery
  • Have constant detailed hotel product knowledge, up to date with guest, VIP arrivals and events within the Resort premises
  • Ensure that all guest registrations are completed and correspond with Fidelio PMS guest information
  • Handle all guest requests / complaints; oversee the procedure and offer guidance and support entire team; maintain high visibility with guests and employees
  • Participate in staff selection procedure, identify training needs, oversee training, perform employee appraisals
  • Supervise that health and safety standards are met and that all employees work in a safe environment and have knowledge of recent health and safety regulations
  • Prepare reports for management information

Απαραίτητα Προσόντα

Qualifications / Personal characteristics:
  • Minimum 2-3 years of experience in a similar position ideally within a 5* Luxury Hotel
  • Excellent knowledge of English language; a second language (German, Russian or French) will be considered as an asset
  • Computer literacy and experience in Opera / Fidelio programs
  • Degree / Diploma in Hotel Management
  • Excellent time management, multitask and organizational skills
  • Strong communicative, interpersonal, managerial and problem solving skills

Παροχές

Benefits:

  • Competitive salary remuneration
  • Career development in a fast paced growing work environment
  • Daily meals and accommodation
  • Training opportunities

Please send an updated CV with recent photo.

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