Who we are:
Ikos Resorts is a 5* all-inclusive chain of resorts in Greece and the Mediterranean. Following a major investment program, Ikos Resorts offer two properties in Greece’s spectacular Halkidiki peninsula and one property in the magnificent island of Corfu. Ikos Oceania and Ikos Olivia in Halkidiki have been recognized by Trip Advisor as among the best resorts in the world! Ikos Resorts have brought a new era in all-inclusive hospitality and are continuously expanding. Opening in May 2019, Ikos Aria, the brand-new stunning resort in the island of Kos is the fourth on the line to continue this award-winning infinite lifestyle luxurious concept!
There has never been a more interesting time to join Ikos Resorts. We’re on a developmental journey and we are now recruiting for a:
Restaurant Reservations Operator (ref: CRRIR19)
This is an extraordinary opportunity to build a rewarding career in Hospitality.
Where you’ll work:
The role of the telephoneoperator is of high importance and together with the rest of their team,are responsible for organizing guest’s dinner plans and the smooth operation of the F&B outlets in the Resort.
What you’ll do:
You will handle phone calls and mails with importance toprovide accurate information, professional and customer focused response to our guests, ensuring their stay will become a memorable experience. In brief:
• Always greet the guests upon calling with their name to emphasize on personalized service.
• Have an excellent knowledge of the resort, facilities, daily events, activities, food & beverage functions and more
• Assist guests with their dinner plans in such a way to exceed their expectations
• Response to mail requests on time according to the company standards
• Handle every request in a polite and courteous manner
• Monitor guest satisfaction and report all guest feedback