Qualifications:
• High school / College degree or equivalent professional training
• Prior Customer Service, Guest relations/Hospitality experience in the Casino Industry are preferred
• Guest Relations
• Computer literate (Microsoft Office, Excel, PowerPoint)
• Excellent command of Greek
• English, Russian/ Spanish /French/Arabic/ Hebrew/ Chinese highly regarded
• Able to build rapport with all customers - both external and internal
• Must have a positive attitude and the natural ability to provide excellent service in a team environment, dealing with people from many cultures
• Maintains confidentiality and handles sensitive issues with discretion
• Ability to work on flexible shift including overnight weekends and holiday on rotation basis
• Maintains the highest standard of professionalism, ethics, and attitude towards guests and colleagues
Requirements:
•No visible tattoos or piercing (eyebrow, lips)
•Well shaved, short haircut
•Picture and Video (via email) is required / 1xfull length + 1xclose up - Standing up, facing the camera, hands flat, hair behind ears and shoulders, plain fitted t-shirt (no long-sleeved shirts)
All candidates must be strictly over 21 years of age
Required documents that should be officially translated to English:
• 2 identification documents (translated in English) ie. National ID, Passport, Driving License, Birth Certificate or Marriage Certificate.
• English CV (in months and years MM/YY, hierarchical order – including all employments for the last 10 years)
• Current Residential Reference within recent 2 months - (Water Consumption bills, Rental Agreements, Electricity Authority bills, Bank Statements, Landline phone bills, Home Insurance certificate, Mobile phone bills)
• *In case the utility bill is not registered under the candidate’s name a Proof of residence Verification form is required
• Last Pay slip (in case the candidate is currently working) and a verification of employment of your previous employer. In case candidate is unemployed now, last 2 employment verifications are required.
• Police Clearance Certificate translated in English (within 60 days)- Required from country from the countries the applicant worked/lived the past 10 years.
• Background Check Form (Question 1- please clarify for which employer the reason refers to)
• Authorization of Release Form.
• Business Registration - For Self-employed, company owner, or family business shareholder (Registration Documents (including Incorporation Certificate, Certificate of Shareholders / Share Certificate, Certificate of Directors, Company Website, Company Activities, Advise whether the company is still active)
• Any gambling-related license the applicant may hold/held (if any).
• Colored Passport-sized Photos (x 2).