Our dynamic Company is growing! Always on the lookout for new exceptional collaborators, we are searching for people that are willing to dedicate their time and energy into helping our Travelers have the time of their life in our country! We are looking for young and enthusiastic people, ready to tackle the particular requirements of our Operations department.
Position: Operations Officer
Department: Operations
Reports to: Operations Manager
Summary of Duties: Responsible for the operation of tailor-made and Themed tours according to budget.
OUR CANDIDATES ARE EXPECTED TO:
- Operate Tailor Made and Themed Tours
- Confirm options held and to accurately book all services required for the successful operation of the tour within the budget set.
- Confirm bookings to the client within the agreed time frame.
- Accurately cost any additional requests or changes.
- Prepare and check the final arrangements prior to arrival, for any errors or changes (i.e. detailed itinerary timetable etc.).
- Provide accurate reconfirmation and necessary booking details for all suppliers.
- Resolve problems which may occur during the course of a tour.
- Maintain professional relationships with all suppliers and clients at all times.
- Re-negotiate any major services before confirming
- Collaborate with other Departments
- Keep track of bookings and update Themed Tours in various online platforms
- Accompany Travelers in various Tours (meet & greet service, food & wine tours, tours for children etc.).
- General office duties such as inbound or outbound calls, video conferences and email
- Assist the Accounts Department with invoice queries as they arise
- Prepare financial statements and invoices to agents as required and ensure all necessary payments have been received on time
- Conduct special projects as requested by your manager
- Any other reasonable duties as requested by your manager.
- Provide Quality Control information to the Operations Manager as required.
- Investigate and reply to Customer Service issues in a fair and balanced manner