Logistic and Customer Service Coordinator

Omya is looking for a Logistic and Customer Service Representative.

L&CS Coordinator is covering customer service and logistic activities for manufactory and distribution business for market in Greece.

Logistic activities:

• Manage cooperation with logistics partner in terms of accuracy, efficiency and service level
• Control and coordination of import, export, transport and warehousing processes.
• Control and monitor outbound deliveries in export handling logistic
• Handling external wahreouse activities: supply goods at stock, ordering, inbventory managment
• Active monitoring and managing customer service level of the logistics partners.
• Reporting of CS&L activities

Customer service:

• Customer service activities in Carbonate and trading/distribution business ( inbound deliveries, supply through external warehouse in Greece)
• Taking and managing ordering process
• Overall responsibility for timely, accurate and on time execution of all orders received from customers
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Respond promptly to customer inquiries; obtain and evaluate all relevant information to handle product inquiries
• Maintain valid and updated offers in company data base (ERP)
• Invoicing Customers
• Customers’s complaints handling

Reporting Line(s) Supply Chain Supervisor

Education (degree / diploma): University degree in economics, business administration or logistics

Experience: 3-5 years of experience in trading or logistic company or distribution

Knowledge and skills

• Very good communication skills
• Good knowledge of logistic and customer service orientation
• Organization and time management skills
• Good collaboration and team work abilities
• Quick critical thinking and problem-solving abilities
• Ability to work in a fast-paced environment
• Very good planning, organization, analytical skills
• Sharing, positive and energetic team player
• ERP experience
• Advanced MS - Office user

Other requirements:  Fluency in English both verbal and written