Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
IT Helpdesk Officer (Ref:TH/ITHO023)
Job Information
Office Location: Thessaloniki, Greece
Department: Information Technology
Contract: Full Time / Permanent
Your main responsibilities
- Respond to a broad range of service requests for support by providing information to fulfill requests or enable resolution
- Provide first-line investigation and diagnosis and promptly allocate unresolved issues as appropriate
- Assist with the development standards, and applies these to track, monitor, report, resolve or escalate issues
- Contribute to the creation of support documentation
- Deliver high-quality support, owning support requests and managing them to a successful outcome for the customer
- Follow procedures, and provide advice to users on systems, products, and services that are available to them
- Provide friendly customer service for both Guests and internal Customers