Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, an international well-known business services provider company, for a dynamic professional to cover the following position:
Shift Planning Coordinator (German Speaker)
• Informs employees and/or supervisors about schedule changes.
• Processing attainment exceptions in the schedule of the CSR.
• Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets
• Processing and approval (in consultation with WFM Intraday Management) of tickets and requests within IEX Webstation or any other WFM ticketing tool from operation to WFM regarding (preferred) changes to the published schedule