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Support Team Member

Ημ/νία Δημοσίευσης: 02/03/2021
Κατηγορία: Γραμματειακή Υποστήριξη - Υπάλληλοι Γραφείου
Απασχόληση: Πλήρης
Πόλη: ΘΕΣΣΑΛΟΝΙΚΗ
Περιοχή: ΑΝΑΤΟΛΙΚΗ ΘΕΣΣΑΛΟΝΙΚΗ
Ελάχιστο Απαραίτητο Επίπεδο Σπουδών: Ινστιτούτο Επαγγελματικής Κατάρτισης (ΙΕΚ)

Περιγραφή

Apifon is a technology company that develops business messaging services. It is headquartered in Greece and maintains offices in Thessaloniki, Athens, Madrid, and Cyprus. Through Apifon platform businesses can grow their audience, create multichannel messaging campaigns, measure their performance and enable marketing automations to increase revenues and improve customer experience. All achieved through multiple communication channels like SMS, RCS, Email, Viber, and other chat apps.

Description of the role
The main responsibilities of the Support Team Member are supporting the customers and taking care of the daily needs.  

Key duties and responsibilities
• Setting up all the incoming requests from support@apifon.com and send@apifon.com (Managing the incoming customers’ requests).
• Communicating daily with the providers in order to solve technical problems.
• Monitoring messages’ traffic.
• Secretarial duties of the call center.
• Customers training on Apifon’s platform.
• Solving and avoiding daily issues.
• Providing high level of customer satisfaction.
• Keeping policies and procedures.
• Ensure that the root causes of customer complaints are identified, and that corrective action eliminates or reduces the causes of customer complaints.
• Promote customer focus
• Obtain customer feedback relating to services
• Record customer requirements
• Monitor customer satisfaction
• Ability to work rotating shifts

Απαραίτητα Προσόντα

Desired Qualifications
• Proven experience in a position of customer care or technical support
• Bachelor degree in Computer Science
• Good understanding of PHP, CSS, HTML
• Good knowledge of Photoshop or similar photo edit program
• Very good knowledge of MS Office
• Very good written and verbal communication in English

Soft Skills
• Very good communication skills
• Ability working under pressure
• Team player
• Desire for personal development
• Be patience and focus on details

Παροχές

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry
• Private Health Coverage on a Company’s group program (requires one-year work)