The ideal candidate will join the Digital Transformation unit and have the following main responsibilities:
Day-to-day support all ERP business users by providing guidance, and solutions to their business requests
Help Desk - Serve as the first point of contact for users seeking technical or business process assistance over the phone or email
Perform remote troubleshooting, handling ticketing tool
Manage and improve ERP data quality
Conducting UAT for new ERP development
Drive activities with users to gather information required to be analyzed
Support leadership and internal teams by providing useful data, insights, and business reports
Create reports on industry and user’s activity to present information to top management in a clear and understandable manner
Be engaged in different projects to build specific experience in the field of Business and IT controls, as well as the related management processes
User training
Winning Requirements
The ideal candidate should fulfill the following requirements:
Bachelor’s and or a Master’s degree in Computer Science or equivalent
Ability to work independently and as part of a team, excellent organizational and management skills with the ability to prioritize and handle multiple assignments
Analytical & problem solving skills and ability to pay attention to detail
Excellent communication and interpersonal skills
Ability to work under pressure and to solve problems
Excellent Knowledge of MS Office applications
Basic programming experience (SQL scripting, vb scripting, HTML5, XML, JavaScript) will be considered an asset
Knowledge of SAP ERP will be considered an asset
Knowledge of HL7 communication standard
knowledge in relational databases
Ability to learn new software and technologies quickly
Working experience on a similar field is a plus
Proficiency in English
Military service fulfilled where applicable