TOR Hotel Group is a family-owned business with a long heritage in hospitality,
which dates back to 1925 and the opening of the first luxury hotel in
Thessaloniki. Since then, the Tornivoukas family has continued its long tradition
with the creation of 5 unique hotels in Northern Greece.
Join
On Residence team in a fast growing working environment as a
Operations Manager
Location: Thessaloniki,
Greece
Position Summary:
The Operations
Manager ensures the flawless daily operation of the hotel by coordinating and
optimizing all departments. This role bridges strategic goals with everyday
processes, focusing on efficiency, service quality and guest satisfaction.
Beyond supervising teams, the Operations Manager drives continuous improvement,
maximizes operational performance and acts as the key link between management,
staff and guests.
Key Responsibilities:
- Lead and coordinate the hotel’s
management team to achieve operational excellence and high levels of guest
satisfaction
- Welcome all VIP hotel guests or
guests assigned by the Director of Operations
- Monitor the guest feedback on Trip advisor, Holiday Check and relevant
travel sites; work with the aim to improve monthly hotel ratings and comments
on all sites
- Handle
guest complaints with professionalism and ensure service recovery procedures
are followed
- Participate
in daily briefings with departmental managers in order to discuss all
matters about daily hotel operation
- Supervise and support all
departments (Front Office, Housekeeping, Food & Beverage, Kitchen,
Maintenance) ensuring seamless daily operations
- Inspect facilities regularly
and enforce strict compliance with health and safety standards
- Support training, motivation
and evaluation of staff to foster a strong service culture
- Support finance and procurement
teams in processes and initiatives as needed
- Ensure compliance with all
health, safety and hygiene regulations
- Collaborate closely with the
property owners, the Director of Operations and Grivalia Hospitality to align
operational strategies with overall business goals