Responsibilities
• Formulate fruitful business development strategies to ensure long-term success
• Set standards and objectives for different stores and departments
• Optimize and oversee operations to ensure efficiency
• Lead a team of store managers towards effective collaboration and attainment of goals
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines
• Deal with problems by providing creative and practical solutions
• Evaluate performance using key metrics and address issues to improve it
• Report to senior executives on progress and issues
• Assist upper management in decisions for expansion or acquisition
• Recruit and hire new store employees
• Train and onboard new employees
• Set up and monitor store KPIs
• Ensure compliance with the company’s policies and operational guidelines
• Deal with customers' complains
• Identify operational issues and suggest solutions for improvement