Reservartions Agent

5* hotel in Halkidiki, is seeking for:

RESERVATIONS AGENT

THE ROLE

Reservations Agent is responsible for handling promptly, professionally and courteously all communications from guests, travel agents, tour operators, corporate accounts and online channels, and maximizing revenue through the effective use and implementation of the hotel’s pricing strategies. More precisely, Reservations Agent is required to:

·         Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means

·         Build and strengthen relationships with existing and new customers to enable future bookings,execute and support the operational aspects of business booked, check if advance payments are made timely

·         Maintain reservation records, update room availability on the PMS database, produce lists of expected arrivals for the Front Office Team, process any modifications or cancellations and communicate with team members/front office members as appropriate

·         Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations

·         Be aware of all room rates, packages, discounts, special offers and other available benefits

·         Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information

·         Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation

·         Prepare daily/weekly/monthly reports and statistics for the Sales & Reservations Manager and Sales & Marketing Director as required

·         Perform all tasks assigned by the Sales & Reservations Manager, be prepared to share workloads with other team members, be flexible and available to work in rotas

·         Report any problems/discrepancies/concerns or ideas for improvement that arise to the Sales & Reservations Manager and the rest of the team members in order to align working strategies

·         Act according to the Miraggio Thermal Spa Resort standards and procedures, become an outstanding ambassador of the hotel, and help train new colleagues in the team to ensure that excellent customer service is offered by the whole department 

·         Understand the overall market, be aware of competitors' strengths and weaknesses, economic trends, supply and demand

CANDIDATE PROFILE

·         Excellent command of the Greek and English language

·         Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly

·         Degree in Hospitality/Tourism

·         Master’s Degree in a related field will be considered an asset

·         Very good knowledge of MS Office and of at least one PMS software (ie. Protel, Fidelio, etc.)

·         Knowledge of channel management is desired

·         At least 3years’ experience as a Reservations Agent in large scale hotels (more than 200 rooms)

·         Experience in Reservations within a resort is highly desirable

• Excellent communication skills, professional attitude,with a strong customer-focused approach
• Excellent numerical and analytical skills, results-oriented, with business acumen
• Team-player, flexible, proactive,very well organized

·         Able to multi-task, work efficiently under pressure, and with a positive attitude

THE COMPANY OFFERS

·         Competitive remuneration package

·         6-8 month occupation

·         Training and career development

·         Dynamic and highly professional environment

·         Accommodation (if not a local resident)

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.