Do you love Tourism and Leisure?
Do you hold experience in distanced Sales or Customer Support?
Now you have the chance to be part of a multinational Tourism company!
Manpower Group Greece, on behalf of its client, a multinational company within the Tourim & Leisure industry, is looking for an experienced Customer Experience Expert to join a dynamic virtual team.
The ROLE
In your role (based in Athens and working from home) you will work to set sales & service KPI’s and will be accountable for delivering an outstanding experience to our members with offline sales, online support and exemplary service across various channels of contact, adding value to every member experience in a positive team-oriented environment.
MAIN TASKS/RESPONSIBILITIES
• Pro-actively deal with members across various channels, primarily inbound calls, and outbound calls and as required emails and other channels.
• Achieve all personal targets and objectives through maximizing all sales and value-add opportunities.
• Motivated to earn competitive incentives by meeting personal and market set KPI’s.
• Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.
• Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.
• Resolution of member complaints/enquiries on all aspects of the company's system, driving first contact resolution through problem solving, service excellence and practice of empowerment.
• Documentation of all instances of member activity, decision making and practice of empowerment.