Client Service Agent - Bonotel

Are you an outstanding problem solver and communicator with excellent listening skills? Do you live and breathe exceptional customer service?

Job brief

As a client services agent, you will provide assistance to our client’s customers by inputting reservations, confirmations and special requests into the reservations system, including liaising with hotels, guests and tour operators via email and phone to provide exceptional customer service.

Responsibilities:

● You are the go-to person for our international customers about our products and services
● You are a fixer. You provide solutions to customer needs for hotel accommodations
● Roll-up your sleeves. You process reservations, modifications and cancellations. You answer phones and distribute calls throughout the company.
● Smile and dial. You
○Provide first call resolution relating to in-house customer issues.
○ Communicate with tour operators and hotels on any and all reservation questions, rate requests or potential reservation issues
○ Communicate special request from operators
○ Process rate inquiries and accurately calculate and quote to customers
● Mum’s the word. You maintain company confidentiality

Requirements:

● Been there. Minimum of two years selling vacations, timeshares or as a reservations or front desk agent preferred. Previous hospitality/hotel experience preferred. Previous customer service or guest service knowledge required
● Accuracy. You know that difference lies in the details and you pay attention
● Strong Organizational Savvy
● General non-techie knowledge including Microsoft Word and Excel, MAC/PC Proficiency
● Excellent Written and Verbal Skills
● Data Entry Skills
● General Math Skills
● Day and night availability. Must be flexible to work a variety of shifts; including overnight in a 24/7 environment
● Foreign languages knowledge. We would love it if you are bilingual

We offer:

● The best team in the game and a competitive salary package commensurate with experience.
● Private Healthcare
● Cost price accommodations, activities, ferries and transfers and travel insurance.
● Health and wellness perks including daily breakfast, fruit and afternoon snacks.
● Green initiatives, volunteer opportunities and monthly fundraising activities.
● Monthly drinks, social events and peer nominated recognition awards.
● An awesome office location!

Who we are:

Welcome to Excite Holidays!
We are here to revolutionise the future of travel by empowering the travel industry of tomorrow with innovative technology today. Since our inception in 2002, Excite Holidays has enjoyed strong year on year growth, expanding from a single office in Sydney, Australia, to include offices in New Zealand, the United States of America, Thailand, Singapore, Greece and the United Kingdom.
We secure the best possible rates from the world’s biggest hotel chains to one-of-a-kind boutique properties. Our diverse range of products also includes incredible sightseeing, adventure and cultural tours, in addition to our ferry and transfer services.
Above all of this, we strive to constantly improve our platform, access and rates based on the needs of our agents. It’s why we were awarded Best Wholesaler at the 2018 Australian Travel Awards.
Excite Holidays is, and always will be, made for agents.


Be part of our family

Send us your CV in English and go to www.exciteholidays.com/careers to learn more about working for Excite Holidays.