Guest Relations Agent (ref: GRIR19)

Who we are:
Ikos Resorts is a 5* all-inclusive chain of resorts in Greece and the Mediterranean. Following a major investment program, Ikos Resorts offer two properties in Greece’s spectacular Halkidiki peninsula and one property in the magnificent island of Corfu. Ikos Oceania and Ikos Olivia in Halkidiki have been recognized by Trip Advisor as among the best resorts in the world! Ikos Resorts have brought a new era in all-inclusive hospitality and are continuously expanding. Opening in May 2019, Ikos Aria, the brand-new stunning resort in the island of Kos is the fourth on the line to continue this award-winning infinite lifestyle luxurious concept!

There has never been a more interesting time to join Ikos Resorts. We’re on a developmental journey and we are now recruiting for a:

Guest Relations Agent (ref: GRIR19)

This is an extraordinary opportunity to build a rewarding career in Hospitality.

Where you’ll work:
The Rooms Division department consists of three major areas: front office, guest relations & housekeeping. It is responsible for providing an outstanding welcome, registration and room assignment to guests 24/7. Myriads of questions about the hotel/resort, the facilities, the surrounding areas and more are answered and monitored daily.

What you’ll do:
You will handle all guest enquiries and guest information ensuring they will experience a perfect vacation. In brief:

• Have an excellent knowledge of the resort, facilities, daily events, activities, food & beverage functions and more
• Ensure that all information is kept at Logbook up-to-date at all times.
• Welcome and always greet all arriving and in-house to emphasize on personalized service
• Escort VIP guests to the room and to show all hotel facilities
• Be responsible for the preparation and offer of welcome drinks for arriving guests in cooperation with the F&B outlet
• Liaise closely with Reception, Housekeeping and F&B with regards to VIP amenities and special requests
• Write and distribute guest letters, cards, invitations and several gifts
• Distribute Internal Questionnaires to the guests upon departures
• Monitor guest satisfaction and report all guest feedback

What you need to bring:

• Enthusiasm, openness and a self-motivated personality eager to learn, develop and be part of a continuously growing team
• Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment
• Relevant, Sales or Events Management experience
• Multitasking and negotiation skills
• Fluency in English (verbal). A second and third language would be highly appreciated
• Knowledge of Hospitality Software (Opera, Fidelio, Protel, Ermis etc) would be also appreciated
• Flexible schedule required

What´s in it for you:

• Competitive benefits, including transportation from-to work, nutrition & seasonal accommodation
• At Ikos Resorts, we believe in bringing the best to our guests through continuous learning & improvement, from basic customer service skills to hospitality-specific content, available to all our people
• Performance Achievement through a performance management process that focuses on your strengths, progress and career possibilities
• Fantastic opportunities to participate in a variety of corporate activities (employee events, sustainability initiatives, volunteerism and more)