Our client, a 5-star luxury boutique resort in Folegandros, renowned for its exclusive villas, suites, and exceptional dining outlets, is seeking an experienced and hands-on Hotel Operations Manager to lead the day-to-day operations and deliver world-class guest experiences.
This is a year-round position that offers the opportunity to join an expanding property blending authentic Cycladic charm, sustainable practices, and elevated 5★ hospitality.
What to Expect:
- Competitive salary package tailored to experience and skills
- Private residence provided year-round on the island
- Meals provided during operational months
- Company laptop and mobile phone
- Work on one of Greece’s most scenic islands, Folegandros, in a growing 5★ luxury boutique resort
- Be part of an ambitious project that expands annually with new villas and outlets
- Opportunity to make a real impact, enhancing both operations and guest satisfaction
The Role:
Operations Management:
- Act as a hands-on leader, spending time on the floor to ensure smooth daily operations and exemplary guest experiences
- Develop, implement, and monitor Standard Operating Procedures (SOPs) across all departments, ensuring efficiency and consistency
- Oversee daily hotel operations, ensuring alignment with the company’s philosophy and standards
- Conduct and lead daily operational meetings with department heads, reviewing performance, addressing challenges, and setting goals
- Anticipate and promptly resolve any operational challenges or guest-related issues
Guest Satisfaction:
- Be the face of the hotel, building strong relationships with guests to create memorable, customized experiences
- Address and resolve guest complaints with professionalism and empathy, ensuring positive outcomes
- Monitor and enhance all aspects of the guest journey, from pre-arrival to post-departure
Team Leadership & Training:
- Inspire, mentor, and guide all department heads and staff, promoting collaboration and excellence
- Conduct on-the-job training and continuous professional development for the team
- Ensure team members understand and uphold the hotel’s philosophy, values, and operational standards
- Provide regular performance feedback, conduct appraisals, and foster a culture of accountability and teamwork
Financial Oversight:
- Achieve financial objectives by controlling costs, optimizing revenue, and managing departmental budgets
- Prepare and present weekly and monthly reports on financial, operational, and guest satisfaction metrics to the owners
- Oversee forecasting, procurement, and resource allocation to ensure profitability and operational efficiency
Food & Beverage Management:
- Oversee and support the F&B team, ensuring excellence in service, menu execution, and overall guest satisfaction
- Work closely with the kitchen and restaurant HODs to maintain high standards of quality, sustainability, and creativity
Sustainability & Brand Alignment:
- Ensure that all operations align with the hotel’s commitment to sustainability and its ethos of blending luxury with nature
- Actively seek opportunities to incorporate sustainable practices into daily operations
Quality Assurance:
- Conduct regular property inspections to maintain the highest standards of cleanliness, functionality, and ambiance
- Monitor and respond to guest feedback on platforms like TripAdvisor, Google, and OTA reviews, implementing improvements as needed
Strategic Planning & Collaboration:
- Serve as the primary liaison between owners and department heads, facilitating smooth communication and alignment on goals
- Collaborate with upper management to develop and execute strategies to maximize occupancy and guest satisfaction
Skills that Can Make You Outstand in this Role:
- Proven experience in Operations Management within 5★ luxury resorts or boutique hotels
- Hands-on leadership style, engaging directly with both guests and team members
- Exceptional communication, problem-solving, and interpersonal skills
- Financial acumen with expertise in budgeting, cost control, and reporting
- Passion for delivering luxury guest experiences in line with sustainability principles
- Ability to train, motivate, and develop teams to achieve peak performance
- Flexibility to live in Folegandros during the operational season and travel as needed during the off-season
If you are ready to lead and elevate operations at a 5★ luxury boutique resort in Folegandros, we’d love to hear from you.
Please submit your CV. Only shortlisted candidates will be contacted.