Are you an excellent user of German or Swedish and English, looking for a chance to jump-start your career into the tourism industry? On behalf of our Client we are in search of talented travel agents with superior communication skills in both languages and customer service experience to join the team!
If all of this sounds appealing, keep reading & you will realize that this role is a chance that cannot be missed!
Among the others, you are kindly requested to:
As a Travel agent:
- You will assist our clients in completing their travel itineraries while handling our reservation systems.
- Receive & process incoming calls, emails & social media requests
- Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
- Manage flight cancellations, re bookings, and force majeure situations
- Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
- Report technical issues, customers’ complaints, and other problems
- Enjoy and encourage working with sales