TOR HOTEL GROUP, with a significant history in hospitality for more than 90 years is seeking to recruit talented and passionate professionals for 2019 season.
Eagles Palace & Eagles Villas, a unique 5* Luxury Resort in Greece is seeking for a Concierge Agent.
Location: Ouranoupolis, Chalkidiki
Position Summary
The Concierge Agent will have to interact with guests and provide individual and high quality service and information according to company’s standards with a view to maximizing guest satisfaction.
Key Responsibilities:
• Welcome guests in a polite, friendly and professional way
• Ensure excellent response to all requests and complaints; arrange events, excursions upon request; maintain confidentiality of guests information and follow proper protocol
• Provide personalized solutions; build full knowledge of resort and hotel facilities, services and local area; make reservations according to demands
• Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests
• Maintain at all times a high standard of personal appearance and hygiene