Customer Support Associate

Would you like to work as a Customer Support Associate? Do you have previous experience in Customer Support roles? Do you feel comfortable in communicating with clients via telephone and email in a fast and effective way?

As a Customer Support Associate you are expected to perform a variety of duties in the area of customer service, order taking, invoicing, active sales, credit notes and claims management . This full-time position is responsible for communicating and monitoring all processes to ensure high quality services are maintained.

If you believe your profile matches the role of Customer Support Associate, this is your chance!

As a Customer Support Associate you will:

• Handle and resolve customers’ incoming queries in timely and friendly manner via telephone and emails
• Support sales and marketing managers by tracking, investigating, and reporting sales information
• Responsible for order taking, invoicing and send the orders to logistic department
• Understand products' specifications, sales packages and pricing structures
• Offer ideas to existing clientele so as to promote business in the most targeted and appropriate way
• Maintain solid client relationships with professionalism
• Coordinate information flow between all departments to ensure clients’ satisfaction
• Maintain records into the system with the highest standard of accuracy at all times
• Adhere to company's policies and guidelines to guarantee business communication model alignment

The Customer Support Associate we are looking for should have:

• Minimum 2 years of experience in customer service, sales support or order taking roles
• Excellent PC skills & computer literacy
• Aligning selling skills with the sales process
• Knowledge of ERP systems (Navision/SAP will be an asset)
• Fluency in English both written and oral
• Able to coordinate multiple resources and tasks
• Strong communication and interpersonal skills
• Deliver outstanding customer care services
• Trustworthy and respectful with commercial acumen
• Cross-functional collaboration and multitasking

Our client offers for the Customer Support Associate position:

• plesaunt, stable and safe work environment
• the potential for extending cooperation
• very low employee turnover
• one of the most well-established and well-known multinational companies

If this Customer Support Associate role sounds like you, we want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 216 6001326 and ask for Maria Stavraki. Otherwise, feel free to contact me at mstavraki@randstad.gr #clientservicesgr

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.