Θέσεις εργασίας στην Ελλάδα

Η αγγελία εργασίας έχει λήξει
23/01/2022

Rooms Reservation Agent (Ref: SRIR/RRA022)

Τουρισμός - Ξενοδοχεία

Πόλη ΧΑΛΚΙΔΙΚΗ
Απασχόληση Πλήρης απασχόληση
Επίπεδο Σπουδών Ινστιτούτο Επαγγελματικής Κατάρτισης (ΙΕΚ)

Περιγραφή

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

By joining our corporate & regional teams, you instantly play a vital role in our Group’s development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.

Rooms Reservation Agent (Ref: SRIR/RRA022)

Job Information
Office Location: Halkidiki, Greece
Department: Reservations
Contract: Full Time / Seasonal


Your main responsibilities

  • Process reservations by e-mail, telephone, or any other mean
  • Know the type of rooms available as well as their location and layout
  • Know the selling status, rates, and benefits of all packages plans
  • Follow commercial strategy as determined by revenue management
  • Input detailed information into the property management system (Opera), accurately and efficiently
  • Handle daily correspondence. Fill files and keep them up to date, respond to inquiries and make reservations as needed
  • Prepare letters of quotation & confirmation using Customer Relations Manager (CRM)
  • Communicate reservation information to the front desk
  • Process cancellations and modifications and promptly relays this information to the front desk
  • Complete daily rate checks
  • Track future room availabilities based on the reservations
  • Assist in developing room revenue and occupancy forecasts
  • Be aware of all front office procedures and assist with reception duties when required
  • Take on a lot of customer service roles, must be prepared to help guests by offering restaurant recommendations, giving directions and answering general questions
  • Ensure that all telephone usage guidelines and standard greetings as prescribed by the department operational manual are strictly followed
  • Report to the department manager any kind of problem that comes up
  • Promote goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees

Απαραίτητα Προσόντα

Your main qualifications/skills
  • Relevant experience in the reservations department or as a front office agent in the Hospitality industry
  • Degree/Diploma in Tourism or Hospitality Sector would be plus
  • Fluency in English
  • Fluency in a second language: Russian or German or French or Spanish
  • Knowledge of Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) would be a plus

Παροχές

What to expect from us

  • Becoming a member of an organization that cares about its people, the environment and the local communities.
  • Have room to grow and develop via numerous opportunities for learning, professional development and career advancement.
  • Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike.
  • Job safety and security in a continuously expanding and dynamic organization.
  • Competitive remuneration package with insurance and a number of work provisions.

If this looks like the right job for you, send your CV and join our growing team!